Sunday 9 December 2007

Licensing Issues with Edgesight caused me a real hassle lately.

Violatoins kept appearing in the console and the agent log was reporting that it could not find valid licenses. The customer was using Edgesight for Presentation Server along with the Platinum licenses.

The docs for Edgesight are a little threadbare to say the least so troubleshooting problems can be difficult.

After speaking with Citrix for a few days the fix was to apply SP2 on the server and the agent. At the time SP2 was in BETA!

Anyway it worked.


The one problem I have with Edgsight is that you can only force some things to run immediately.
I think it essential that they build this functionality into the product, especially where licensing is concerned.

It would have taken me a 1/4 of the time to figure out what this problem was if i could run a remote worker that attempted to get a new license, but as it stands you make a change and then wait however long the next recursion is on the agent for it to try get a license.

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